Shop Policies

Thank you for visiting the Team Russcher shop!  Please let us know if you have any special requests and we will do our best to accommodate them with one of our current products, or we'll make a custom listing, just for you!

Visit our facebook page for our current promotions: www.facebook.com/teamrusscher

Team Russcher was created for our daughter, Allison Ruth, who lost her battle with LDS in January of 2015.  Read more about Alli's memorial foundation here:  www.princessallifoundation.org

PLEASE NOTE:
Your completed transaction indicates your acceptance of my shop policies, including my return policy and hold harmless policy, so please make sure to review this page in its entirety before purchasing!

Payment Policy

Payment due in full at time of purchase or order will be cancelled by the seller.

PAYMENT DELAYS:  In the event of payment delays (ex: eCheck Payments through PayPal) or payment holds for any reason, Team Russcher will NOT ship until payment clears.  We will, however, notify you if there is a payment issue holding up the shipment of your product so you can work towards a resolution with PayPal or your banking institution.  In the event of payment delay, the 24 hour cancellation request policy, described below, is still in effect.  Orders will not be cancelled after 24 hours or after the start of production.

CANCELLATION REQUESTS BY THE BUYER will only be honored if received within 24 hours of placing the order and ONLY if supplies have not been purchased or creation of your order has not begun.  There will be NO cancellations honored for ready-to-ship items, for orders where supplies have been purchased, or for orders that are currently in production.

COUPON CODES must be entered at check-out.  I will be unable to provide refunds for coupons not applied at the time of purchase.

ADD ON ITEMS & SPECIAL PRICING ITEMS: Items that can not be combined with coupon codes or other discounts will be clearly marked in the listing.  Typically, these items are priced at a lower cost to maximize your purchase value, but Team Russcher reserves the right to place a discount restriction for any reason.  If one of these items is purchased with a coupon we will give you the option to 1) pay the difference via a custom Etsy listing or 2) cancel that portion of your order.​

Refund Policy

Refunds accepted for manufacturing defects in unused items only.  I will not not be able to accept used items for returns.

We are unable to provide refunds or exchanges for items ordered in an incorrect size.  Thank you for your understanding.

REFUND REQUESTS must be received WITHIN 7 DAYS of delivery and must include photos of manufacturing defect to be considered.  Team Russcher reserves the right to refuse any refund request.

Please consider purchasing shipping insurance for your item.  We can not be held responsible for damage or loss occuring during shipping.

If a refund is authorized, items must be returned, postage paid by buyer within 14 days, before refund will be processed.  Thank you for your understanding.​

Shipping Policy

SHIPPING TIMES: Due to current order volumes, shipping times are 2-3 weeks for most custom items. If you have ordered CUSTOM and READY-TO-SHIP items on the same order, all items will ship together. Please allow 2-3 weeks for delivery.

RUSH ORDERS: Our rush order listing allows you to purchase expedited order creation, effectively allowing you to "skip the line".  Please see our rush order listing for more information: http://www.teamrusscher.com/store/p26/Rush_Order%21.html_

We ship USPS when available.  I will be happy to combine shipping charges for multiple purchases!  

Please consider purchasing shipping insurance for your item.  We can not be held responsible for damage or loss occurring during shipping.  SHIPPING INSURANCE IS NOT AUTOMATICALLY INCLUDED ON YOUR ORDER.  If you would like to add this service at your cost, please PM me BEFORE placing your order for a quote.

EXPEDITED SHIPPING: If you would like to purchase expedited shipping please send me a message with your request before purchasing your item.  PLEASE NOTE:  Expedited shipping does NOT expedite the production time needed to create your order, which is currently 2-3 weeks.  Please purchase a "Rush Order" to expedite production: http://www.teamrusscher.com/store/p26/Rush_Order%21.html

INTERNATIONAL BUYERS: Please be aware that you will be responsible for any taxes, customs fees, or other amounts collected by your home country. Please check with your Customs office and/or Postal Service if you are concerned about possible additional costs.​

Additional Information

Team Russcher products are NOT medical devices and are in no way intended to replace devices provided by medical professionals.  Any information provided by this shop is in no way intended to replace the advice of a doctor.

DISCLAIMERS:
**Coolers and Syringe Rolls are NOT TOYS and are not intended to be worn.  Please keep out of reach of children!  Do not use spoiled or expired formulas or medications.
**Do not attach cooler bags to car seats when positioned in vehicles.
**Face Masks have not been tested for dust or bacteria filtration.  For protection against pathogens layer with FDA approved medical mask.
**Items have not been tested for flammability.  Use caution when used in the presence of high intensity heat or flammable gasses.
**Non-Sterile.  Not for use by more than one person.  Not for use in a surgical setting.
**Team Russcher makes no medical claims regarding the use of products sold on Etsy or TeamRusscher.com.
**All items purchased and used at your own risk. By completing your purchase you agree to hold Team Russcher and Melanie Russcher harmless for any injury or accident resulting from the use of purchased items.​